I missed the call, and want to hear the message. How can I do that?
To listen to the latest message, a member dials our toll free number (877-698-3261) and presses option "1" to hear your latest message. They don't need any codes – just your phone number on which they received your message. If they are already calling in from that phone, we'll use their Caller ID to determine which group called them last and play that message for them. These messages are stored for 48 hours after delivery.
I saw that my home received a call on CallerID from the service, but there was no message left. What happened? (This information was harvested from the OneCallNow website)
There are times when part of your message delivered by our system may be cut off or there may be a long pause at the beginning of your message. The quick answer is that these types of issues usually mean we start playing your message before the recipient's answering machine or voice mail starts recording, resulting in the beginning of your message not getting recorded.
The detection of a live person versus answering machine happens when an automated system makes a call. Our surveys and clients tell us that we are very accurate in making that determination. The following is an explanation of how this works:
- Recipient's phone is answered:
- We play the One Call Now signature tones and your Message Introduction (greeting).
- Note: If Play Tones and/or Play Greeting are turned off, there is a slight pause at the beginning of the call.
- We listen for a pre-determined amount of silence to decide if we've reached a live person or a recording:
- If we determine we've reached a live person, we play the body of the message (they've already heard the tones and greeting).
- If we determine we've reached an answering machine or voice mail, we'll wait until a certain amount of silence is heard letting us know the machine is ready to record, then play the tones, greeting, and body of the message.
- If twenty (20) seconds has elapsed before we hear that silence, we go ahead and play the tones, greeting, and the body of message right then.
Trouble can occur when an outgoing message on an answering machine or voice mail is excessively long, contains long pauses or when a cellular service provider plays its own outgoing message before or after the subscriber's message.
For example: "Please hold while we locate this subscriber" might play, followed by some pauses and the recipient's actual greeting, and then end with "To page this person please press 5, press 1 to leave a message or wait for the tone." The extra length and/or pauses can cause our system to deliver your message before the recipient's voice mail is ready to record it.
This type of situation could result in the beginning of your message being "cut off" or even missed entirely because we begin playing your message a little too soon. A similar situation can also occur if the cellular provider has trouble locating or connecting to the subscriber and places the call on hold.
